Booking Terms & Conditions
PROCESSING OF PERSONAL DATA
In accordance with the provisions of Law 15/1999, of December 13, on Protection of Personal Data, the user accepts that the personal data provided at the time of reservation be incorporated into a file owned by Rhode SA, with registered office at Avenida Derramador 6, 03503 Benidorm, for the management of the Hotel's reservation system, the processing of your request, the control and management of the relationship with the users of the web that process reservations, as well as for the realization of statistical studies of registered users on the aforementioned website that allow for the design of improvements in the services provided. It is important for the hotel that all the fields of the forms indicated as mandatory are necessarily completed for the correct processing of your requests. The personal data that you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents to the Hotel that the bank details provided be used to attend to the possible penalties for cancellations or no-shows set in the rate conditions. Likewise, for the Hotel, the processing of your reservations necessarily implies the aforementioned treatment, so the process cannot be carried out in case of opposition to it. You can, at any time, exercise your rights of access, rectification, cancellation or opposition as indicated below.
The user will respond, in any case, to the veracity of the data provided, Rhode SA reserving the right to exclude from the registered services any user who has provided false data, without prejudice to the other actions that may proceed in Law. User must be duly authorized to provide data from third parties. Only with the consent of future hotel guests can the user enter their names and surnames in the Room Distribution section. Such information, which will allow the chosen Hotel to provide a better service to its guests, is optional, therefore, its consignment by the user, implies, under their sole responsibility, the assumption of the duty to inform those of the content of our Policy of Privacy prior to offering personal information. In Avenida Derramador 6, 03503 Benidorm
DATA PROCESSING IN NAVIGATION
a) The domain name of the provider (PSI) and / or IP address that gives them access to the network. For example, a user of the provider xxx will only be identified with the domain xxx.es and / or the IP address. In this way we can compile statistics on the countries and servers that visit our website most often.
b) The date and time of access to our website. This allows us to find out the busiest times, and make the necessary adjustments to avoid saturation problems at our peak hours.
c) The internet address from which the link to our website originated. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to promote those that offer the best results.
d) The number of daily visitors to each section. This allows us to know the most successful areas and increase and improve their content, so that users obtain a more satisfactory result.
It will allow us to obtain the following information:
a) The date and time of the last time the user visited our website.
b) The content design that the user chose when visiting our website.
c) Security elements involved in controlling access to restricted areas.
Although the information obtained is, in principle, totally anonymous, according to Report 327/2003 of the Spanish Agency for Data Protection, users are informed that the aforementioned data will be incorporated into a personal data file de Rhode SA for the purposes detailed above, the user being able to exercise their rights of access, rectification, cancellation and opposition as indicated below.
We also use the Google Adwords remarketing tool. This tool allows you to publish on the Google content network (more details about the Google content network here: Adwords ads based on previous visits by users to our website. For this, some of our website pages include a code called " remarketing tag. ”These tags allow you to read and configure your browser's cookies in order to determine the specific type of ad that will be shown to the user, based on elements related to their visit to our website, such as the chosen navigation circuit, the specific pages visited or the actions carried out on them. The remarketing lists thus created are stored in a database on Google's servers, where all the cookie IDs associated with each list or category of interests. The information obtained only allows the identification of a specific browser, and Google cannot identify the specific user solely with this information. information (More information about the Remarketing tool in the following link: Adwords
Regarding Rhode SA, located at Avenida Derramador 6, 03503 Benidorm, this information can only be associated with a specific user in the event that said user is identified on the web, for example by having completed a reservation process. In this case, the data thus obtained will be communicated to Rhode SA for the purposes of commercial prospecting and segmentation of web users to design commercial campaigns according to the interests shown during navigation, incorporating the data into a file of the aforementioned entity. for the stated purposes. To oppose the aforementioned treatment and communication, the user has the possibility of disabling cookies, as indicated below:
The user has the option of not receiving cookies or of being informed about their setting by configuring their browser for this purpose. However, if cookies are disabled, it is possible that you will not be able to make use of all the functionalities of the web.Regarding remarketing cookies, the user can disable the use of Google cookies by visiting the advertising disabling page. You can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To disable the use of third-party cookies, users can also visit the Web Advertising Initiative (NAI) opt-out page. Network Advertising Initiative) (page in English)) At any time the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.
FILE FOR ADVERTISING PURPOSES
The rights of access, rectification, cancellation and opposition may be exercised by writing accompanied by a copy of your ID addressed to the person in charge of the corresponding file at the address indicated below:
- Paraty Hoteles SL C / Jaen 9, building Galia 212 of 11, CP 29004 (Malaga)
- Rhode SA at Avenida Derramador 6, 03503 Benidorm
CANCELLATION / MISCONDUCT POLICY
• Cancellation free of charge up to 2 days before the date of entry.
• 1 night of expenses in the 2 days prior to the date of entry.
• Amount of one night's stay in case of no-show at the hotel.
Access to the page does not imply in any case the existence of a commercial relationship between the user and Hotel Rosamar. The portal only provides information about vacant hotel places at the time of requesting the aforementioned information, so if you make the reservation on-line, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel.
The reservation of hotel nights on this website implies the adhesion and acceptance by the client of each and every one of the general conditions set out here.
By accepting the following clauses, you declare and accept:
1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions found on the website.
2) That the data provided when you make the online reservation are true, complete and concise.
3) Only those pages that appear within the web map are included in the web.
4) That access to this website is the responsibility of the user
5) That once the reservation is made, the electronic document in which it has been formalized will be archived, you can access it at any time.
6) That confirms the reservation made, that is, the dates indicated, the number of rooms, people and the Hotel chosen.
7) The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under your responsibility.
9) That your card details are collected in order to guarantee the reservation. The payment of the same will be made effective at the chosen Hotel and only in the case of cancellations or no-shows (no shows), the reservation will be canceled and the charge set in the rate conditions will be made.
10) The offers will only be valid for as long as they remain accessible to the recipients of the service.
The prices indicated are Retail Prices, VAT included.
The price includes: Price per night depending on the type of room and board selected, with the exception of hotels where the inclusion of other services is specifically indicated.
The price does not include: Any unspecified service as well as extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc ...
Time of entry (check-in) and departure (check-out) as a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used from 2 pm on the day of arrival and must be vacated at 12 noon on the day of departure.
PASSPORTS AND VISAS
All travelers, without exception (children included), must carry their corresponding personal and family documentation, be it their passport or ID, according to current legislation. It will be on their behalf when the trips require it to obtain visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any Authority, for particular reasons of the user, or their entry into the country is denied due to lack of the requirements that are demanded, or by default in the required documentation, or for not being a bearer of the In itself, the hotel declines all responsibility for events of this nature, with the consumer being responsible for any expenses that may arise, applying in these circumstances the conditions and rules established for the event of a no-show.
This establishment has had to take a series of measures under the application of the different regulations applicable in the current situation of health crisis caused by COVID 19. Within these measures, we have informed you throughout the reservation process of the conditions that you must comply as a client in the use of common spaces, elevators, corridors and other services required by current regulations. All of them are at your disposal both at our reception and on our website www.hotelrosamar.com for your consultation at any time.
As a CLIENT, you have the commitment to comply with the established distance measures, as well as the use of the means that are considered mandatory or recommended during your stay in the establishment, both by law and by the sanitary hygiene protocol approved by the establishment.
As a CLIENT, you assume all the consequences of your non-compliance in terms of prevention measures, being informed that such non-compliance may lead to the immediate termination of your accommodation contract, canceling your stay without the right to any refund.
That all these measures have been incorporated into the regulations of the internal regime of the hotel establishment, as well as the RIGHT OF ADMISSION of this. Consequently, in case of non-compliance, and under the applicable regional regulations, this ESTABLISHMENT reserves the right to terminate the stay in advance. All obligations and consequences derived from compliance with all security measures extend to all persons, including minors, who are part of the family unit that occupies this housing unit. You have read, understood and agree to the foregoing.
On behalf of Hotel Rosamar, with address at Avd Derramador nº 6, we treat the information you provide us to provide the contracted services under the highest sanitary security measures. The processing of your personal data is necessary for the fulfillment of a legal obligation applicable to the controller. Hotel Rosamar will not transfer data to third parties, except legal obligation. The data provided will be kept as long as the contractual relationship is maintained or during the years necessary to comply with legal obligations. You can exercise the rights of access, rectification, deletion, opposition. limitation to treatment by sending a postal mail to Flash Hotel or an email to the following address firstname.lastname@example.org Ultimately, you can request information about your rights and file a claim with the Spanish Agency for Data Protection, domiciled in the street Jorge Juan 6, 28001 in Madrid. You can consult the additional and detailed information on Data Protection on our website www.hotelrosamar.com.