Security measures against Covid-19

To guarantee the safety of the facilities, our establishment works with several companies with a long history in the hotel sector, such as: AFFIDES and the National Institute of Tourist Quality (Q for Tourist Quality). Our hotel sanitation and disinfection processes have been adapted to current needs and are inspected, tested and verified by these companies.

The hotel follows cleaning protocols based on practices approved by the Ministry of Health and the WHO, all of them certified by the ICTE (National Institute of Tourism Quality). Likewise, all the cleaning products used are indicated in the UNE-EN 14476 standard. Protocols and measures that will be applied to:

• We have removed all non-essential decorative elements and directories.
• We ventilate interior spaces as long as possible to guarantee air renewal.
• Cleaning at Check-out according to the protocols established for the prevention of Covid 19, guaranteeing the total and complete disinfection of the entire room.
• Cleaning by the waitresses with masks and gloves.
• All our lingerie and clothing is sent to our laundry, which follows a process of disinfection and washing at high temperatures.
• Disinfection of rooms: our staff will not clean the room if the guest is inside, continuing to comply with current regulations on COVID19. Likewise, it will be equipped with its corresponding PPE.
• The client may decide to use their room cleaning service or not during their stay.
• The bathroom trash can is kept with a lid, a soft bag and a non-manual operation.
• Hydro-alcoholic hand solution dispensers are incorporated in the common areas and on the 14 floors of the hotel next to the elevators. The client who wishes may purchase masks from vending machines distributed at the hotel.
• A kettle with coffee and tea is provided for the client's comfort inside the rooms.
• It is provided with disinfecting carpet for shoes for both customers and suppliers entrance.
• The common areas have a very exhaustive cleaning and disinfection protocol and are monitored by the Establishment Management.

• Safety distance: a reorganization of the spaces in the room has been carried out in order to guarantee the safety distance.
• Signage: to minimize the interaction between clients and the staff of the establishment.
• Signage: to minimize the interaction between clients and staff of the establishment, the flow rates are indicated by means of signs on the ground and the recommended waiting points.
• We provide disposable gloves available to customers for the self-service coffee and juice machines at breakfast, as well as hydroalcoholic gel.



• We disinfect clients' dining areas, chairs and tables after each use, buffet and showcooking after each service.
• Disposable tablecloths are used to minimize waiting times between diners and thus achieve optimal sanitation.
• In the specific case of a lot of occupation, shifts would be carried out, if necessary.
• Defined itineraries and schedules to avoid crowds in the restaurant area.
• Capacity control and safety distance between tables.
• Reinforcement of personnel for more personalized service.
• Continuous disinfection of machines, tables, chairs.
• Single dose of salt, vinegar, oil ...
• Extensive temperature control of washing trains for crockery, kitchenware and cutlery.
Staff will wear a mask at all times.
• Whenever possible, it is recommended that payments be made electronically.
• The hot buffet will be attended. The area is bounded by signs and our staff will help you avoid contacts.
• Dishes will be available in individual self-service formats, duly protected and refrigerated.
• The show cooking area will be protected by methacrylate partitions to avoid exposures and the waiting area will be signposted.
• The staff will wear a mask whenever they are in the room attending to our guests.
• Hydroalcoholic gel dispenser for hand disinfection at the entrance.
• We keep HACCP internal systems and audits updated in the COVID19 context.
• Whenever possible, it is recommended that payments be made electronically.

We offer protection elements to all our staff and suppliers throughout their stay:

• Employee protection: all hotel workers have the necessary material to carry out their work with all the hygienic and sanitary guarantees.
• Compulsory equipment for suppliers: all suppliers who access the hotel will do so following the necessary security measures and with all the regulatory PPE.
• Clean points for disposal of EPIS.
• Daily checks: a test will be carried out at the entrance of the work center.
• Early detection protocols: we have created a contingency plan and a specific Health and Safety Committee for COVID19, to follow the protocols implemented in case of health problems of a client or worker.
• Specific staff training: our staff has been trained and informed both through our PRL service, as well as through our Sanitary Hygienic technician on all the new regulations on COVID19 for the application of all new protocols.
• Departmental check list: a check list designed by our health security manager will be implemented to ensure that all protocols have been carried out by the staff of each department and hotel management.
• Contingency plan: a contingency plan has been implemented in accordance with the health regulations for the prevention of COVID19, of which all staff are informed.

• Capacity in public areas is reduced to guarantee personal distance.
• We increased the frequency of inspections of ventilation systems and decontamination protocols.

• Daily check-ups: a test will be carried out at the entrance to the work center. The Head of each department will have a digital thermometer to measure temperature.

• Early detection protocols: we have created a contingency plan and a specific Health and Safety Committee for COVID19, to follow the protocols implemented in the event of a client or worker's health problems.

• Specific training of personnel: our personnel have been trained and informed both through our PRL service, as well as through our Sanitary Hygienic technician on all the new regulations on COVID19 for the application of all the new protocols.

• Departmental check list: a check list designed by our head of health security will be implemented to ensure that all protocols have been carried out by the staff of each department and hotel management.

• Contingency plan: a contingency plan has been implemented in accordance with the health regulations for the prevention of COVID19, of which all staff are informed.

All our collaborators will be required to be in compliance with the prevention regulations COVID19.

Our hotel follows all protocols to facilitate the social distance required in interaction with other people:

• Security signage: we have created specific signs in all the common areas of the hotel, as well as in the staff areas, reminding of the need to maintain a safe distance.

• Distribution of common areas, swimming pools and terraces: all the furniture has been organized according to the new legislation, to help clients maintain the social distance recommended by the WHO and increase their security.

The established regulations are given by the circumstances derived from COVID-19, and by the specific regulations established by the Authorities, to preserve the safety and tranquility of Clients and Workers. We apologize for the inconvenience that these special measures may entail, and we appreciate your understanding.

Failure to comply with the measures and standards established would mean an increase in risk for all, both Customers and Workers, so we ask that we be responsible and think of the common benefit. We sincerely appreciate your collaboration.

The repetition in the non-compliance of any of the points will suppose the invitation to leave the Hotel, since it is not acting in accordance with the published regulations.